Returns

Return and replacement of the goods

8.1. Defects in the goods sold shall be rectified, the defective goods shall be replaced or returned in accordance with the Rules for the return and replacement of goods approved by the Order No 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 on the Approval of the Rules for the Return and Replacement of Goods. In all cases, the money for the goods returned is transferred only to the bank account of the payer.
8.2. To return the good(s) in accordance with Point 8.1 of the Rules the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, by informing the Seller by the means of communication specified in Section “Contacts“ and by indicating the name of the good being returned, the order number and the reasons for the return.
8.3. When the Buyer returns the goods, the following conditions must be met:
8.3.1. the good being returned must be in the original neat packaging;
8.3.2. the good must be not damaged by the Buyer;
8.3.3. the good must have not been used, it must not have lost its commercial appearance (the labels must be intact, protective film must not be torn off, etc.) (this clause does not apply when a defective good is being returned);
8.3.4. the good being returned must be of the same state of completion as the state of completion that existed when the good has been received by the Buyer;
8.3.5. when the good is being returned, the document of the purchase of the good must be presented.
8.4. The Seller shall have the right not to accept the goods being returned by the Buyer if the Buyer fails to comply with the procedure for return of the goods which is set out in Article 8.3.
8.5. When the wrong good and/or poor quality good, which has been received by the Buyer, is being returned, the Seller shall undertake to take back such goods and replace them with similar suitable goods.
8.6. In the event that the Seller does not have goods suitable for replacement, the amount paid, excluding the price for delivery, is refunded to the Buyer.